Frequently asked questions

No. This is an independent store and information site. We are not affiliated with, endorsed by or connected to any service or application trading under that name, and we do not run their accounts, their servers or their support. What we sell is our own subscription, which works with the same standard players you would use for any other one. Our independence notice spells that out in full.

A set of subscription details on WhatsApp — typically a portal address or playlist link and your credentials — plus a written walkthrough for the exact device you told us you are using. No hardware is posted and no application is emailed to you; you install a player from your device's own app store.

No, and we would be wary of anyone who does. Sideloaded video apps from unknown sources are the most common way people end up with something unwanted on a television they cannot easily clean. We point you at established players in the official stores instead. The APK page explains the reasoning properly.

As many as the number of connections on your subscription. One connection is one stream at a time, whatever device it is on. If two rooms regularly watch different things, say so before you order and we will price the second connection.

No. There is no recurring payment, no stored card and no rolling contract. When a period ends it simply stops, and you message us if you want another one.

Because the domain contains a name that other people also trade under, and someone arriving from a search engine deserves to know within a second whose site they are on. It is there for your benefit and ours.

No. If you bought from someone else, only they hold your account. We have no access to any other provider's system and no way to look you up. Go back to whoever you paid.

No. We sell subscriptions only. Where we suggest hardware — an Android box, usually — we earn nothing from it.

Whichever established one your device's store carries. We deliberately avoid naming a single favourite: app availability changes constantly and a page that hard-codes one name ages badly. How to choose one gives you the criteria instead.

Because it suits this kind of help better than the alternatives. The whole history of your setup stays in one thread, you can send a photograph of your screen in two seconds, and you are talking to a person instead of filing a ticket. There is no telephone line and no email helpdesk.

We use them to run your subscription and answer your messages. Nothing is sold or shared for advertising. The privacy policy sets out exactly what is kept and where.

Technically it needs a fast enough connection, and beyond that it is subject to your subscription terms. Hotel and public wireless is the usual obstacle — often too slow or too restricted for steady video.

Read the refund policy before ordering rather than after. It is short, it is specific, and it does not promise anything we cannot do.